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During your stay

Clinical team

All of our people are dedicated to giving you exceptional care with warmth and understanding. Your consultant is in charge of your overall care. You will also be cared for by our highly trained and friendly nursing team. They are led by the deputy head of nursing and supported by our resident medical officer (RMO) who is available 24 hours a day. The RMO attends the ward daily to carry out medical reviews and liaises directly with the consultant about your care and treatment plan.

Your room

Your room has ensuite facilities and is equipped with a nurse call system, Freeview television, radio, direct dial telephone and free internet access. Soap and towels are provided but you are advised to bring your own toiletries.

You are generally welcome to use your mobile phone in your room and in designated areas.  You can also make phone calls using the hospital’s telephone system. Any external calls will be charged to your account. Ask a member of staff for details of charges.

Visitors

Your friends and family are welcome to visit you on Howard ward. Visiting hours are between 11am and 9pm. For your comfort, and to aid recovery, please limit your visitors to a maximum of three or four people. Ask your friends and family to report to the nurse station on arrival, so we can check you are comfortable and ready to receive visitors.

All visitors should stay away if they are feeling unwell or have had sickness or diarrhoea within the last 48 hours.

If you are visiting Westminster Maternity Suite or Evelina London Children’s Hospital, please check with each service to find their visiting times.

Language support

We have on-site Arabic translators who can provide language support at every stage of your time with us. From the initial enquiry to liaising with embassies or attending appointments, our team will be on hand to make sure you have all the support you need. The team provides language support seven days a week. We also provide support for other languages as required.

Consent

We want you to understand the course of treatment planned for you. So, when you are undergoing an invasive procedure or diagnostic test, we’ll ask you to sign a consent form.

Our nurses will also ask for your permission for routine tests such as taking blood pressure.

Hospitality services

To make sure your stay is as comfortable as possible, we offer a range of nutritionally balanced meals and cater for all dietary requirements including vegetarian, gluten-free, kosher and halal meals.

Our friendly hospitality staff are happy to assist with any special dietary needs. If you have any special requests regarding meals, or any special dietary requirements, please contact your consultant’s secretary, so we know your requirements before your admission and can make the necessary arrangements.

Your family and friends are welcome to order food but please be aware that meals and refreshments for visitors are chargeable.

Smoking

Guy’s and St Thomas’ operates a no-smoking policy at its hospitals. We appreciate your understanding and support in following the policy in all areas of both hospital sites.

Feedback

To keep up the highest standards of care we provide, your feedback is important. It helps us to continually improve the quality of our services. You will be asked to complete a hospital questionnaire before you leave. Alternatively, if you have a comment, concern or compliment please discuss with the nurse in charge.

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