Coronavirus (COVID-19) update
Safety first as we resume private patient services
We are changing our procedures so we can safely resume private patient services as coronavirus restrictions are lifted. A number of new safety measures are being introduced to safeguard patients and our staff.
Westminster Bridge Consulting Rooms and inpatients
Westminster Bridge Consulting Rooms is a standalone building with its own entrance, which means patients won’t need to enter through the main building at St Thomas’ Hospital.
We are offering digital and face-to-face appointments for private outpatients. Patients will be asked to observe social distancing guidance and will need to attend on their own. However, we can arrange for a digital consultation by video if you would prefer to have someone with you, such as an interpreter or a chaperone.
Staff will use personal protective equipment (PPE) in line with the Trust’s guidelines and according to the nature of the appointment. We have also installed a new Perspex screen between reception and the main waiting area.
We’re also introducing a pre-screening call with outpatients, inpatients and those with planned elective surgery before they are given an outpatient appointment or admission. Pre-screening will help us to identify people at increased risk of severe illness from coronavirus and those who are extremely vulnerable and at the highest risk. We will take extra care to ensure the safety of these patients, including putting them first on the list for attendance whenever possible.
Westminster Maternity Suite
Our private maternity unit has moved back to its home on the 12th floor of Westminster Maternity Suite following its temporary relocation to the 7th floor of St Thomas’ Hospital during the Coronavirus (COVID-19) lockdown.
Safety is our top priority and various measures remain in place to reduce the risk of spreading infection.
For women in labour or elective caesarean section only one visitor will be allowed to attend. Your companion can stay for the duration of labour/caesarean section but will need to leave four hours after delivery. Any other family members or friends will not be allowed to enter. Please understand that this has been a very difficult decision to make.
We will continue to provide you with high levels of clinical care and safety for you and your baby. All measures in place are being made with the safety of our patients and staff as our top priority.
For more information please contact our team on 020 7188 3457 or email firstname.lastname@example.org
Assisted Conception Unit
While we continue to increase the number of patients we are able to provide treatment for, our main priority remains the safety of patients and staff. There are a number of ways we are keeping you safe including measures put in place to maintain social distancing and to reduce the number of patients in the clinic through the use of telephone or video consultations and by increasing the time between appointments.
We have introduced screens at reception areas and increased the frequency of cleaning in the clinic. When you are in the clinic, you will be asked to wear a face covering. Partners are being asked not to attend the clinic unless required during treatment and we are not able to accommodate children in the department at this time either. Please check visiting patients page before you come on site. Please understand these measures are to keep you and our staff safe by reducing the risk of spreading infection.
Before attending the clinic, we will take you through a short health questionnaire. We will also send you a detailed information leaflet entitled ‘changes to your fertility treatment in ACU and COVID-19’, and a form that you will need to sign before we can start your treatment. If you have had any COVID-19 symptoms in the past 14 days, or have been in contact with someone who has symptoms or has tested positive for COVID-19, please do not attend your appointment and contact us to rearrange.
We continue to work hard to increase our cycle numbers as safely as possible and are currently in the process of contacting patients in order to start treatment. Subject to any further potential interruptions to our service, we hope that all patients currently waiting for treatment (those that have a treatment plan and have signed consent as of 1 August 2020) will be able to commence their treatment by the end of this year.
We will be in touch as soon as we are able to arrange the start of your treatment. In the meantime, please do bear with us. We understand the wait will have been very difficult and are committed to seeing each of our patients as soon as we possibly can. If you have any queries, please contact us by emailing ACUPersonalisedCare@gstt.nhs.uk or calling 020 7188 2300.
Further information, can be found on the HFEA website at https://www.hfea.gov.uk/treatments/covid-19-and-fertility-treatment/coronavirus-covid-19-guidance-for-patients
Please be advised that we are currently operating a reduced private patient service and some specialties are temporarily suspended and not able to accept referrals.
Please note, for inpatients that only one parent or carer may visit at a time. Siblings, other family members and friends will not be allowed to visit. This will help to reduce the risk of infection to keep you and your family safe.
To find out more and for urgent enquiries please email email@example.com
To reduce the spread of infection, we are currently not allowing visitors to our adult patients in our hospital unless they are a birth partner for our maternity patients.
This will help us to minimise the number of people in the hospital, reduce the risk of spreading infection and protect our patients and staff.
There may be some exceptions to this which we will discuss with you on an individual basis.
We are continuously revising our plans to support NHS services where urgent care is required. Please continue to check the website for up to date information about service changes. If you have any questions or would like further updates please contact our team on 020 7188 5197 or email firstname.lastname@example.org
For service-specific updates and advice please visit the relevant service section.
We have had to make changes to our customer service teams and currently have a reduced service. Please bear with us if you experience longer than usual waiting times when contacting us.
General advice and information
Please note, we are not offering tests for coronavirus.
You should follow Public Health England advice to help stop the spread of coronavirus.
If you have symptoms including a high temperature or a new continuous cough please do not come to our hospitals or visit your GP or pharmacy. Contact the 111 online coronavirus service to find out what to do.
For the latest information and advice about the virus visit: