Coronavirus (COVID-19) update
Temporary changes to our service
In response to the current situation with coronavirus (COVID-19), we are working hard to support critical NHS services and are making some changes to our private patient services.
To help us manage the increasing demand for our services and to provide much-needed capacity in our hospitals, we are temporarily reducing some of our private inpatient and outpatient services.
The care and safety of our patients and colleagues is our top priority. We are reviewing the situation constantly and how best to deliver private care in a safe environment.
For service specific updates and advice please visit the relevant service section.
Westminster Bridge Consulting Rooms
We have temporarily suspended private outpatient services from Westminster Bridge Consulting Rooms. This is to provide much needed space and to release staff to support NHS demands and activity at this time.
Westminster Maternity Suite
For more information please visit our Coronavirus – maternity update page or contact our team on 020 7188 3457 or email firstname.lastname@example.org
Assisted Conception Unit
While we continue to increase the number of patients we are able to provide treatment for, our main priority remains the safety of patients and staff. There are a number of ways we are keeping you safe including measures put in place to maintain social distancing and to reduce the number of patients in the clinic through the use of telephone or video consultations and by increasing the time between appointments.
We have introduced screens at reception areas and increased the frequency of cleaning in the clinic. When you are in the clinic, you will be asked to wear a face covering. Partners are being asked not to attend the clinic unless required during treatment and we are not able to accommodate children in the department at this time either. Please check visiting patients page before you come on site. Please understand these measures are to keep you and our staff safe by reducing the risk of spreading infection.
Before attending the clinic, we will take you through a short health questionnaire. We will also send you a detailed information leaflet entitled ‘changes to your fertility treatment in ACU and COVID-19’, and a form that you will need to sign before we can start your treatment. If you have had any COVID-19 symptoms in the past 14 days, or have been in contact with someone who has symptoms or has tested positive for COVID-19, please do not attend your appointment and contact us to rearrange.
We continue to work hard to increase our cycle numbers as safely as possible and are currently in the process of contacting patients in order to start treatment. Subject to any further potential interruptions to our service, we hope that all patients currently waiting for treatment (those that have a treatment plan and have signed consent as of 1 August 2020) will be able to commence their treatment.
We will be in touch as soon as we are able to arrange the start of your treatment. In the meantime, please do bear with us. We understand the wait will have been very difficult and are committed to seeing each of our patients as soon as we possibly can. If you have any queries, please contact us by emailing ACUPersonalisedCare@gstt.nhs.uk or calling 020 7188 2300.
Further information, can be found on the HFEA website at https://www.hfea.gov.uk/treatments/covid-19-and-fertility-treatment/coronavirus-covid-19-guidance-for-patients
Please be advised that we are currently operating a reduced private patient service and some specialties are temporarily suspended and not able to accept referrals.
Please note, for inpatients that only one parent or carer may visit at a time. Siblings, other family members and friends will not be allowed to visit. This will help to reduce the risk of infection to keep you and your family safe.
To find out more and for urgent enquiries please email email@example.com
To reduce the spread of infection, we are currently not allowing visitors to our adult patients in our hospital unless they are a birth partner for our maternity patients.
This will help us to minimise the number of people in the hospital, reduce the risk of spreading infection and protect our patients and staff.
There may be some exceptions to this which we will discuss with you on an individual basis.
We are continuously revising our plans to support NHS services where urgent care is required. Please continue to check the website for up to date information about service changes. If you have any questions or would like further updates please contact our team on 020 7188 5197 or email firstname.lastname@example.org
For service-specific updates and advice please visit the relevant service section.
We have had to make changes to our customer service teams who may be deployed where support is needed and currently have a reduced service. Please bear with us if you experience longer than usual waiting times when contacting us. If you wish, we can take your name and contact details and get in touch with you when our Private Patient Services resume.
General advice and information
Please note, we are not offering tests for coronavirus.
You should follow Public Health England advice to help stop the spread of coronavirus.
If you have symptoms including a high temperature or a new continuous cough please do not come to our hospitals or visit your GP or pharmacy. Contact the 111 online coronavirus service to find out what to do.
For the latest information and advice about the virus visit: