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Coronavirus (COVID-19) update

Safety first as we resume private patient services

We are changing our procedures so we can safely resume private patient services for outpatients and inpatients as coronavirus restrictions are lifted.

Our phased plan begins with digital and face-to-face appointments for private outpatients at our Westminster Bridge Consulting Rooms.

Safety is our prime concern and we’re working hard to safeguard patients and our colleagues. Staff will use personal protective equipment (PPE) in line with the Trust’s guidelines and according to the nature of the appointment. We have also installed a perspex screen between reception and the main waiting area as an extra precaution.

As we return to service, we’re introducing a pre-screening call with outpatients, inpatients and those with planned elective surgery before they are given an outpatient appointment or admission. Pre-screening will help us to identify people at increased risk of severe illness from coronavirus and those who are extremely vulnerable and at the highest risk. We will take extra care to ensure the safety of these patients, including putting them first on the list for attendance whenever possible.

New safety measures are being introduced for patients having elective surgery including isolating before admission and after surgery.

The careful and safe treatment of patients remains our priority.

Please continue to check the website for further updates.

Westminster Bridge Consulting Rooms

Westminster Bridge Consulting Rooms are now open with digital and face-to-face appointments for private outpatients.

All patients attending will be asked to observe social distancing guidelines and will need to attend on their own. However, we can arrange for a digital consultation by video if you would prefer to have someone with you, such as an interpreter or a chaperone.

Westminster Maternity Suite

We understand that many of you will be worried about the ongoing coronavirus (COVID-19) situation and the impact it will have on your pregnancy and care. We would like to reassure you that our Westminster Maternity Suite is fully operational and if you are booked to have your baby at St Thomas’ Hospital you are still able to give birth here.

For more information please visit our Coronavirus – maternity update page or contact our team on 020 7188 3457 or email westminstermaternitysuite@gstt.nhs.uk.

Assisted Conception Unit

Our Assisted Conception Unit is open and offering fertility treatment at this time.

Due to increased demand on the hospital because of the coronavirus (COVID-19) pandemic we are having to make significant changes to our services.

For more information please visit our Coronavirus – assisted conception update page or please contact us on 020 7188 2300 or email ACUPersonalisedCare@gstt.nhs.uk.

Further information can be found on the human fertilisation & embryology authority (HFEA) website.

Evelina London

Please be advised that we are currently operating a reduced private patient service and some specialties are temporarily suspended and not able to accept referrals.

Please note, for inpatients that only one parent or carer may visit at a time. Siblings, other family members and friends will not be allowed to visit. This will help to reduce the risk of infection to keep you and your family safe.

To find out more and for urgent enquiries please email evelinaprivatebookings@gstt.nhs.uk

Visitors

As lockdown restrictions ease, we recognise the need to allow for a safe and controlled return of visitors. Some restrictions will remain in place to help us to reduce the risk of spreading infection and protect our patients and staff. Social distancing remains an essential part of maintaining safety for staff, patients and visitors.

In order to support our patients we are able to reintroduce the following visitation guidelines at this time:

  • 2 x nominated visitors per patient, per admission
  • visitors should be, where possible, from the same household or support bubble
  • only 1 x visitor per patient, per day to visit
  • visitors will wear PPE in line with the clinical area they are attending
  • visitors must provide details for test and trace purposes

Please refer to specific visitor guidance for our coronavirus maternity update here.

There may be some exceptions to this which we will discuss with you on an individual basis.

Contacting us

We are continuously revising our plans to support NHS services where urgent care is required. Please continue to check the website for up to date information about service changes. If you have any questions or would like further updates please contact our team on 020 7188 5197 or email privatepatientenquiries@gstt.nhs.uk

For service-specific updates and advice please visit the relevant service section.

We have had to make changes to our customer service teams who may be deployed where support is needed and currently have a reduced service. Please bear with us if you experience longer than usual waiting times when contacting us. If you wish, we can take your name and contact details and get in touch with you when our private patient services resume.

General advice and information

Please note, we are not offering tests for coronavirus.

You should follow Public Health England advice to help stop the spread of coronavirus.

If you have symptoms including a high temperature or a new continuous cough please do not come to our hospitals or visit your GP or pharmacy. Contact the 111 online coronavirus service to find out what to do.

For the latest information and advice about the virus visit:

www.nhs.uk/conditions/coronavirus-covid-19

https://www.gov.uk/coronavirus